Deonde Glossary

A

• Algorithm:  Route optimization calculations, used to determine the most efficient delivery paths.
• API (Application Programming Interface): Enables software communication, allowing integration with other business systems.
• App Store Optimization (ASO): Optimizing app listings for better visibility in app stores.
• App Versioning: Tracking and managing app updates.

B

• Batching: Grouping orders for efficient delivery, reducing travel time and costs.

C

• Cloud-Based Platform: Hosting on remote servers, providing scalability and accessibility.
• Cold Chain Logistics: Temperature-controlled delivery, essential for perishable goods.
• Contactless Delivery: Delivery method minimizing physical contact, often used for safety.
• Cross-Platform App: App that runs on multiple operating systems, increasing reach.
• Curbside Pickup: Contactless order collection, providing convenience and safety.
• Customer App: Mobile app for customers, enabling order placement and tracking.
• Customer Experience (CX): Overall customer satisfaction, a key focus for delivery services
• Customer Reviews: Feedback and ratings, influencing customer trust and decisions.

D

• Data Analytics: Tracking delivery performance, providing insights for optimization.
• Delivery Driver:  Person who delivers items, the backbone of delivery operations.
• Delivery Slot: Customer selected delivery time, offering scheduling flexibility.
• Delivery Tracking: Monitoring delivery progress, providing transparency and visibility.
• Delivery Zones: Geographic service areas, defining delivery boundaries.
• Dispatch System: Assigning orders to drivers, optimising resource allocation.
• Dispatching: Assigning orders, a core function of delivery management.
• Driver App: Mobile app for delivery drivers, facilitating efficient operations.
• Driver Management: Managing delivery personnel, ensuring compliance and performance.

E

• E-commerce Platform: Online sales platform, enabling digital commerce.
• Estimated Time of Arrival (ETA): Predicted delivery time, providing customer expectations.

F

• Fleet Management: What is Fleet Management? Efficiently Managing Your Delivery Vehicles What is fleet management? From Deonde’s perspective, it refers…
• Fresh Produce Management: Handling perishable goods, maintaining quality and freshness.

G

• Geofencing: Using location-based virtual boundaries, triggering actions.
• GPS (Global Positioning System): Location tracking, enabling real-time monitoring and navigation.

I

• In-App Messaging: Communication features within the mobile app, facilitating interaction.
• Instant Delivery: Extremely fast delivery, often within an hour or less.
• Inventory Management: Tracking stock levels, ensuring product availability.

L

• Last-Mile Delivery: Final delivery stage, a critical component of delivery operations.
• Location Services: Using a device GPS for location tracking, enabling accurate positioning.

M

• Mobile Optimization: App compatibility with devices, ensuring a seamless user experience.
• Mobile Wallet: Digital storage for payment information, facilitating secure transactions.
• Multi-Vendor Support: A Platform that supports multiple vendors, expanding service offerings.

N

• Native App: An App built specifically for a mobile operating system, ensuring optimal performance.

O

• Offline Mode: App functionality without internet connection, ensuring reliability.
• On Demand Delivery: Services requested and fulfilled in real time, meeting immediate needs.
• Onboarding: Setting up new clients, ensuring a smooth transition to the platform.
• Online Payments: Digital transaction processing, facilitating secure and convenient payments.
• Order Fulfillment: Completing customer orders, from receiving to delivery.
• Order Management: Handling the order lifecycle, from placement to completion.

P

• Payment Gateway Integration: Secure online payment processing, allowing seamless transactions.
• Pick and Pack: Digital delivery confirmation, providing evidence of successful delivery.
• Proof of Delivery (POD): Digital delivery confirmation, providing evidence of successful delivery.
• Push Notifications: Real-time alerts sent to mobile devices, keeping users informed about delivery status.

R

• Real-Time Tracking: Live monitoring of deliveries, providing visibility and control.

S

• SaaS (Software as a Service): Software provided via subscription over the internet, offering accessibility and scalability.
• Scalability: Ability to handle increasing volume, ensuring the platform can grow with the business.
• SKU (Stock Keeping Unit): Product identification code, used for inventory management.
• Software Updates: Platform improvements, ensuring the software stays current and efficient.