Answers to Your Questions About Deonde

Everything you need to know about pricing, features, white-label setup, apps, integrations, and getting started. Can't find what you're looking for? Contact the team directly.

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FAQ

General Questions About Deonde

New to Deonde? Start here — the most common questions about what the platform does, who it's for, and how it works.

About the Platform

Deonde is a white-label online ordering and delivery management platform for restaurants, grocery stores, and delivery businesses. It includes a branded ordering website, iOS and Android customer apps, a driver app, a merchant panel, and a full admin dashboard — all under your own brand name and identity. Deonde powers the entire order-to-delivery flow so you can focus on your business, not the technology.
Deonde is built for three main customer types: (1) Restaurants and food businesses that want to take orders directly online and avoid paying 25–35% commission to third-party delivery aggregators. (2) Entrepreneurs and aggregators building a food delivery marketplace or multi-restaurant platform. (3) Delivery businesses that need a full order management and driver dispatch system — whether for food, groceries, medicines, or any other goods.
Third-party delivery aggregators list your restaurant alongside competitors and charge 25–35% commission per order. Deonde is the opposite: it's a white-label platform you own. Your customers order directly from your branded website or app. There is no commission per order, no competitor listings, and you retain full ownership of your customer data and relationships.
Yes. Deonde works for any delivery business — restaurants, cafes, bakeries, grocery stores, pharmacies, liquor stores, flower shops, milk delivery services, fuel delivery, and more. The platform supports different product types, order schedules (on-demand, pre-order, subscription), and delivery models.
Yes. Deonde fully supports multi-merchant marketplace models. Multiple restaurants or stores can list on a single platform, each with their own menu, hours, delivery zones, and merchant panel. The platform owner manages all merchants, commissions, payouts, and analytics from a central admin dashboard.

Pricing & Trial

Deonde plans are available at different tiers. Plans differ by the number of merchants, orders, and features included. There are no setup fees, no per-order commissions, and no hidden charges. You pay a fixed monthly fee regardless of how many orders you process. Visit the pricing page for full plan details.
Yes. Deonde offers full access to all platform features. No credit card required — get started instantly. You can configure your store, set up your menu, create delivery zones, test the ordering flow, and explore the dashboard before deciding on a plan.
No. Deonde charges zero commission on orders. You keep 100% of every sale. Unlike aggregator platforms that take 25–35% of each order, Deonde charges only a fixed monthly subscription fee — the same whether you get 10 orders or 10,000 orders per month.
Yes. You can upgrade your Deonde plan at any time as your business grows — for example, to add more merchants or unlock advanced features. Contact the Deonde team to discuss plan changes and they will help you transition smoothly.

White Label & Branding

Yes. Deonde is fully white-label. Your ordering website, customer app, driver app, email notifications, and all customer-facing touchpoints display your brand name, logo, and colors. Deonde branding is not visible to your customers anywhere in the ordering experience.
Yes. The customer iOS and Android apps are published on the App Store and Google Play under your brand name and developer account. Customers download your app — not a Deonde-branded app. App publishing typically takes 7–14 days depending on Apple and Google review timelines.
Yes. You can set your brand colours, logo, typography, and imagery across the ordering website and apps. Multiple pre-built templates are available to choose from, and the Deonde team can assist with custom design requirements for higher-tier plans.

Features & Functionality

Deonde integrates with a wide range of payment gateways globally — including Stripe, PayPal, Razorpay, PayFort, Telr, Paystack, Flutterwave, MTN Mobile Money, M-Pesa, Apple Pay, Google Pay, and more. Available gateways vary by region. Contact the team to confirm which gateways are supported in your market.
Deonde supports ordering through multiple channels: branded website, iOS and Android customer apps, WhatsApp, Instagram, Facebook, Google, and QR code menus. All orders from all channels flow into the same admin dashboard and fulfillment system — no manual consolidation needed.
Yes. Deonde includes a full driver management system: driver onboarding and profiles, live GPS tracking on the admin map, automatic or manual order assignment, delivery zone management, driver earnings tracking, and payment settlement. Customers receive a live tracking link so they can follow their order in real time.
Yes. Deonde includes a built-in loyalty and rewards system (points, cashback, tiers), coupon and discount management (fixed, percentage, BOGO, free delivery), and promotional tools. You can also set up referral programmes and push notification campaigns to drive repeat orders.
Deonde provides comprehensive analytics covering order volumes, revenue, average order value, customer retention, top-selling items, peak ordering times, driver performance, delivery time accuracy, zone-level data, and merchant-level reports. All data is filterable by date range, merchant, zone, and channel.

Setup & Technical

Basic setup — ordering website, menu, delivery zones, and payment gateway — typically takes less than one day with the Deonde onboarding team's help. App publishing to the App Store and Google Play takes 7–14 additional days depending on Apple and Google review timelines. You can start taking orders from the web immediately while the apps go through review.
Deonde is used by businesses in 30+ countries across North America, Europe, South Asia, Southeast Asia, Africa, and the Middle East. The platform supports multiple currencies, languages, and regional payment gateways. Contact the team to confirm support for your specific country and market requirements.
Yes. Deonde supports integration with popular POS systems including Square, Toast, Clover, and Lightspeed. Online orders placed through Deonde can automatically sync to your POS, eliminating the need for manual entry and reducing errors during busy periods.
Deonde provides guided onboarding support to help you set up your store, menu, payment gateways, and delivery zones from day one. Ongoing support is available via email and live chat. Higher-tier plans include dedicated account management. You can also request a product demo before getting started.
Still Have Questions?

Talk to the Deonde Team Directly

Can't find the answer you're looking for? The Deonde team is happy to walk you through any question — pricing, technical requirements, setup, or custom requirements for your market.

Live Chat Support

Start a chat directly from the Deonde dashboard or website. The team is available during business hours.

Email the Team

Send your question to the Deonde support team and get a detailed response, typically within one business day.

Book a Demo

Schedule a 30-minute walkthrough with a Deonde specialist to see the platform in action for your specific use case.

Freemium Plan

Sign up and explore the full platform yourself — no credit card required, no commitment, full access from day one.

Pricing Page

See all plan details, feature lists, and pricing at a glance — compare plans to find the right fit for your business size.

Customer Stories

Read how other restaurants, aggregators, and delivery businesses have grown their orders using Deonde.

Why Deonde

Built for Business Growth, Not Just Ordering

Everything you need to run a world-class delivery operation, included from day one

Easiest Usability

Intuitive dashboards your team can master in hours. No technical expertise required to get started.

Enterprise-Grade Security

Bank-level encryption, GDPR compliance, and 99.99% uptime SLA. Your data and your customers' data stays safe.

Better ROI

Zero commissions means every order goes directly to you. Most businesses recover their investment within the first month.

Constant Support

Dedicated onboarding team and 24/7 technical support. We're with you from setup to scale.

Periodic Updates

New features shipped every month. No extra cost, no downtime. Your platform evolves with market demands.

Access Anywhere

Manage your business from any device, anywhere. Full-featured web dashboard plus native mobile apps.

Ready to Launch?

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