"Deonde's team was fantastic in creating our own ordering app. It's made a real difference in how we operate, and our customers are finding it so convenient. Highly recommend their service!"Read Chowman Case Study →
Accept Orders, Set Prep Times,
and Manage Your Queue in One Panel
Accept new orders, set preparation times, and hand off to your kitchen without confusion. Deonde's merchant panel gives every restaurant partner full, real-time control over their order queue.
- Instant order notifications
- Accept or reject with one tap
- Prep time control per order
Real-TimeOrder notifications the moment they're placed
1-TapAccept or reject any incoming order
Prep ControlSet kitchen preparation time per order
Full HistoryAll past orders searchable anytime
Trusted by 300+ brands worldwide
How It Works
Order In. Kitchen Notified. Driver Dispatched. Customer Delivered.
Four clear steps — from the moment a customer places an order to the moment it's delivered. Your restaurant stays in full control at every stage of the process.
Order Arrives
A new order notification appears instantly on the restaurant's Deonde partner app and web panel. An alert sounds and the order details are displayed — items, quantity, delivery address, and special instructions.
Accept & Set Prep Time
The restaurant accepts the order with one tap and enters the expected preparation time. This information is sent to the customer immediately, setting accurate delivery time expectations.
Prepare & Mark Ready
As the kitchen prepares the order, staff can update the status to "Preparing." When ready, they mark it as "Ready for Pickup" — triggering driver dispatch if not already assigned.
Handoff & Complete
The driver collects the order and marks it "Picked Up." The restaurant's order is marked complete, the customer is notified, and the order is logged in the merchant's history.
New
Accepted
Preparing
Ready for Pickup
Picked Up
Delivered
What's Included
Full Order Control — From First Notification to Final Delivery
The merchant order panel is built into every Deonde plan. No extra add-ons — every restaurant partner gets complete order management tools from day one.
Instant Order Notifications
Receive a loud alert and full order details the moment a new order is placed — on the partner app (Android & iOS) or browser. Never miss an incoming order.
One-Tap Accept or Reject
Accept any order instantly, or reject with a reason. Rejected orders are flagged to the admin and the customer is notified automatically.
Prep Time Management
Set the expected preparation time for each order. This is used to calculate the customer's estimated delivery time and schedule driver dispatch.
Order Status Workflow
Move orders through a clear status flow: New → Accepted → Preparing → Ready for Pickup → Picked Up → Delivered. Every status update notifies the customer automatically.
Auto-Accept Mode
Enable auto-accept during busy periods so orders go straight to preparation without manual confirmation — reducing delays during peak hours.
Order History & Search
View, search, and filter all past orders by date, status, or customer name. Useful for resolving disputes, reviewing performance, and tracking repeat customers.
Who It's For
Built for Every Type of Restaurant Partner
Whether you run a single location or a multi-brand ghost kitchen, Deonde's merchant panel gives your team the tools to manage every order without confusion.
Single Restaurants
QSRs & Fast Food Chains
Cloud Kitchens
Ghost Kitchens
Multi-Location Chains
Café & Bakery Operators
Home-Cooked Food Platforms
Customer Stories
Real Stories from
Real Stories from
Founders Who Scaled with Deonde
See what our customers say about transforming their delivery business
"Starting our own delivery app felt overwhelming before Deonde. But they made it incredibly simple. We launched in less than a week, and our sales have grown significantly since then."Read HungryJi Case Study →
"Deonde has completely transformed how we handle orders. The admin panel gives us full control, and our customers love the smooth ordering experience. Best investment we've made."Read Munch Zimbabwe Case Study →
Why Deonde
Built for Business
Built for Business
Growth, Not Just Ordering
Everything you need to run a world-class delivery operation, included from day one
Easiest Usability
Intuitive dashboards your team can master in hours. No technical expertise required to get started.
Enterprise-Grade Security
Bank-level encryption, GDPR compliance, and 99.99% uptime SLA. Your data and your customers' data stays safe.
Better ROI
Zero commissions means every order goes directly to you. Most businesses recover their investment within the first month.
Constant Support
Dedicated onboarding team and 24/7 technical support. We're with you from setup to scale.
Periodic Updates
New features shipped every month. No extra cost, no downtime. Your platform evolves with market demands.
Access Anywhere
Manage your business from any device, anywhere. Full-featured web dashboard plus native mobile apps.
FAQ
Restaurant Order Management — Common Questions
Order notifications appear on the Deonde Partner App (available for Android and iOS) and on the Deonde web dashboard. A loud alert sounds for every new order so it cannot be missed — even during a busy service. Restaurants can use either the app on a tablet/phone or the browser on a dedicated device.
If a restaurant rejects an order, the reason for rejection is logged. The customer is notified automatically via the app, SMS, or email. The admin is also alerted to the rejection so they can follow up if needed. In a multi-vendor marketplace setup, rejected orders can be flagged for admin review or reassignment.
Yes. Prep time can be set individually for each order — allowing restaurants to account for complex orders, busy periods, or special preparation requirements. The prep time entered by the restaurant is used to calculate the customer's estimated delivery time and triggers driver dispatch at the right moment.
The Deonde partner app is designed to be reliable on mobile data connections. For best performance, a stable internet connection is recommended — a restaurant tablet with Wi-Fi or a 4G data connection is ideal. Incoming order alerts continue to work as long as the device is online.
If you operate multiple branches, each branch has its own partner app login and receives its own orders independently. You can manage all branches from the central admin dashboard — viewing orders, performance, and status for each location in one place.
Yes — Deonde offers full access to the merchant order management panel. No credit card required. Set up your restaurant, place test orders, and experience the full order acceptance and dispatch workflow before committing to a plan.