"Deonde's team was fantastic in creating our own ordering app. It's made a real difference in how we operate, and our customers are finding it so convenient. Highly recommend their service!"Read Chowman Case Study →
Take Phone Orders Faster —
Lookup, Entry & Dispatch in One Place
Find the customer, take the order, and dispatch — all from one screen. No tab-switching, no manual transcribing, no delays.
- Customer lookup by phone number
- Manual order creation in 60 seconds
- Instant dispatch to nearest driver
InstantCustomer lookup by phone or name
ManualOrder entry with full menu access
Auto-DispatchOrder sent to nearest driver immediately
HistoryFull order history per customer
Trusted by 300+ brands worldwide
How It Works
From Incoming Call to Dispatched Order in Under 2 Minutes
Three clear steps — and your agent handles every phone order with the same speed and accuracy as your online orders, with full tracking for every customer.
Customer Calls
An agent takes the call and searches for the customer in the Deonde dashboard by phone number or name. If it's a new customer, they create a profile in seconds.
Agent Creates the Order
The agent selects items from the restaurant menu, confirms the delivery address, adds any special instructions, and creates the order — all on one screen in under a minute.
Order Dispatched Automatically
The moment the order is created, it's sent to the restaurant and dispatched to the nearest available driver. The customer receives an SMS confirmation with tracking details.
What's Included
Everything Your Call Center Agents Need — On One Screen
The call center dashboard is built into every Deonde plan. No additional module, no extra cost — just turn on agent access and your team is ready to take phone orders.
Customer Lookup by Phone
Search any customer by phone number or name instantly. View their order history, saved addresses, and preferences — so agents can take the order faster.
Manual Order Entry
Create any order manually from the full restaurant menu. Add items, modifiers, special instructions, and choose or add a delivery address — on one screen.
Address Management
View and manage a customer's saved addresses. Add new addresses during the call, and confirm the correct one before order creation.
Instant Driver Dispatch
Orders created via the call center dashboard are dispatched to the nearest available driver automatically — exactly the same as online orders.
Call Agent Access Control
Create logins for your call center agents with access limited to order creation and customer management — without exposing admin-level settings.
Order Notes & Special Instructions
Agents can add detailed notes per order — dietary requirements, access codes, delivery instructions — that are visible to the restaurant and driver.
Who It's For
Built for Any Business That Takes Orders by Phone
Whether you run a single hotline or a full call center across multiple restaurant brands, Deonde's call center dashboard scales with you.
Restaurant Call Centers
Food Delivery Hotlines
Multi-Location Chains
Enterprise Restaurant Groups
Home Delivery Services
Corporate Catering Operations
Cloud Kitchen Operations
Customer Stories
Real Stories from
Real Stories from
Founders Who Scaled with Deonde
See what our customers say about transforming their delivery business
"Starting our own delivery app felt overwhelming before Deonde. But they made it incredibly simple. We launched in less than a week, and our sales have grown significantly since then."Read HungryJi Case Study →
"Deonde has completely transformed how we handle orders. The admin panel gives us full control, and our customers love the smooth ordering experience. Best investment we've made."Read Munch Zimbabwe Case Study →
Why Deonde
Built for Business
Built for Business
Growth, Not Just Ordering
Everything you need to run a world-class delivery operation, included from day one
Easiest Usability
Intuitive dashboards your team can master in hours. No technical expertise required to get started.
Enterprise-Grade Security
Bank-level encryption, GDPR compliance, and 99.99% uptime SLA. Your data and your customers' data stays safe.
Better ROI
Zero commissions means every order goes directly to you. Most businesses recover their investment within the first month.
Constant Support
Dedicated onboarding team and 24/7 technical support. We're with you from setup to scale.
Periodic Updates
New features shipped every month. No extra cost, no downtime. Your platform evolves with market demands.
Access Anywhere
Manage your business from any device, anywhere. Full-featured web dashboard plus native mobile apps.
FAQ
Call Center Dashboard — Common Questions
No. Call center agents use the standard Deonde admin dashboard with a role configured for call center use — meaning they can look up customers, create orders, and view order status without accessing financial data, driver management, or admin settings. You control exactly what each agent can see and do.
Once the customer is found (via phone number search), an experienced agent can create a full order in under 60 seconds. The menu is displayed exactly as it is online, the agent selects items, confirms the address, adds any notes, and submits — the order then follows the same flow as an online order.
Phone orders created via the call center dashboard are treated identically to online orders. They appear on the restaurant's partner app for acceptance, are dispatched to the nearest available driver, and the customer receives an SMS or email confirmation with live tracking.
Yes. When you search a customer by phone number, the dashboard shows their full order history — previous orders, items ordered, delivery addresses, and total spend. This lets agents make relevant recommendations and resolve any past order issues during the same call.
Yes. When creating a manual order, the agent can select the correct restaurant branch based on the customer's delivery address or customer preference. For multi-location operations, this ensures the order goes to the nearest or most appropriate branch.
Yes — Deonde offers full access to the call center dashboard. No credit card required. Set up agent accounts, test the customer search, create manual orders, and verify the full dispatch flow before going live.