Restaurant Loyalty Management System | Restaurant Loyalty Software

Full Control Over Your Program

Easily Manage Your Restaurant Loyalty Program Rules

Take complete control over how diners earn points. You easily set a minimum order value before giving cash rewards. Define the exact cashback percentage yourself, ensuring your restaurant rewards programs always protect your business margins.

This complete restaurant loyalty management system automatically calculates and deposits cash rewards upon delivery. No manual tracking required from your staff.

Save time!
Protect margins!

Boost restaurant sales with custom rewards programs

Win Customers Back

Boost Sales With Custom Rewards Programs

Create targeted promotional offers like percentage discounts or a special gift voucher to bring inactive diners back. Customers simply enter a promo code on their phone to seamlessly redeem rewards. The technology fully automates the checkout process, protecting your business margins.

Increase sales!
Win customers back!

Transparent Digital Wallet

Let Customers Track Their Loyalty Points

Give your guests a clear view of their digital wallet. Customers can easily log into your restaurant's website or app to check their earned points and cash balances. When diners see exactly what they have earned, they are highly motivated to come back and redeem.

Build customer trust!
Boost retention!

How It Works

Set Up Once. Customers
Earn and Return Automatically.

Configure your point earning rate and tiers once — after that, every order earns points, customers move up tiers, and redemptions happen at checkout without any manual work.

Customer Places an Order

Any completed order through your Deonde-powered app or website automatically qualifies for points — no action required from you or the customer.

Points Earned Automatically

The system calculates and credits points to the customer's account based on the order value and your configured earning rate. Customers can see their balance in the app instantly.

Redeem on Next Order

At checkout, customers choose to apply their accumulated points as a discount on their next order — bringing them back and reinforcing the habit of ordering from you.

How To Customize Your
Restaurant Loyalty Program

Choose your right loyalty type.

Decide on the type of loyalty program that best fits your business. Choose whether you will implement a point based system, a visit based system or a cashback program.

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Personalize your Loyalty Program Details.

Set up reminders for balance points, redemption conditions, and expiry alerts. You can also customize your loyalty program by adjusting elements such as the banner image, header, theme, logo, and rewards to make it more personalized and unique.

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Choose Your Channel Of Communication.

Decide the most effective channels for sharing loyalty updates with your customers. You can choose from WhatsApp, SMS, or email, or opt for a combination of these methods to ensure your message reaches them efficiently.

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Track Loyalty Performance.

Monitor and evaluate the effectiveness of your loyalty program by tracking key metrics, including total revenue increase, redemption rate, rewards redeemed, top customers who redeem rewards, and total number of enrolled participants.

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What's Included

A Complete Loyalty
System — Without a Separate App

The full loyalty programme is included in every Deonde plan. No third-party loyalty platform, no integration work, no extra monthly fee.

Configurable Points Per Spend

Set your own earning rate — e.g. 1 point per $1 or 10 points per $1. Adjust at any time from the admin dashboard without customer disruption.

Bronze, Silver & Gold Tiers

Define spending thresholds for each tier. Customers advance automatically and can receive tier-specific benefits like bonus multipliers or exclusive offers.

Auto-Earn on Every Order

Points are credited to the customer's account the moment an order is marked as complete — with zero manual action from you or your staff.

Redemption at Checkout

Customers choose to apply their points balance as a discount at checkout — the value is deducted instantly from the order total, no voucher codes needed.

Points Expiry Rules

Configure whether points expire after inactivity or a fixed period — or set them to never expire. Keeps the programme fair while encouraging regular ordering.

Per-Restaurant Configuration

In multi-restaurant setups, each restaurant can run its own loyalty programme with independent rules, tiers, and earning rates — no overlap between brands.

Why Deonde

Built for Business
Growth, Not Just Ordering

Everything you need to run a world-class delivery operation, included from day one

Easiest Usability

Intuitive dashboards your team can master in hours. No technical expertise required to get started.

Enterprise-Grade Security

Bank-level encryption, GDPR compliance, and 99.99% uptime SLA. Your data and your customers' data stays safe.

Better ROI

Zero commissions means every order goes directly to you. Most businesses recover their investment within the first month.

Constant Support

Dedicated onboarding team and 24/7 technical support. We're with you from setup to scale.

Periodic Updates

New features shipped every month. No extra cost, no downtime. Your platform evolves with market demands.

Access Anywhere

Manage your business from any device, anywhere. Full-featured web dashboard plus native mobile apps.

FAQ

Restaurant Loyalty
Programme — Common Questions

How are loyalty points calculated in Deonde?

You configure the earning rate in the admin dashboard — for example, 1 point for every $1 spent, or 10 points for every $1 spent. Every time a customer completes an order, points are added automatically to their account based on their order value and the rate you have set. No manual calculation or intervention is needed.

What are loyalty tiers and how do they work?

Loyalty tiers (Bronze, Silver, Gold) let you reward your most frequent customers with progressively better benefits. You set the spending thresholds for each tier, and customers move up automatically as they accumulate points or reach spending milestones. Higher-tier customers can receive bonus points, exclusive offers, or higher redemption values — all configurable from the admin dashboard.

Can customers see their own loyalty points?

Yes. Customers can view their current point balance, their tier status, and a history of points earned and redeemed directly in the Deonde customer app (iOS and Android) and on the web ordering storefront. This visibility encourages repeat ordering and builds a stronger connection with your brand.

When do loyalty points expire?

Point expiry is fully configurable. You can set points to expire after a defined period of inactivity (e.g. 6 months with no order) or after a fixed date. Customers are informed of their point balance through the app. If you prefer points not to expire, you can configure the system with no expiry — the choice is yours.

Can loyalty be configured differently for each restaurant?

Yes. In a multi-restaurant or marketplace setup, each restaurant can have its own loyalty configuration — different point earning rates, different tiers, and different redemption rules. This allows each brand on your platform to run a loyalty programme tailored to their customers without affecting the others.

Does the loyalty programme work alongside coupons?

Yes. Loyalty points and coupons are separate mechanisms and can work together. A customer can use a coupon code for a discount and still earn loyalty points on their order in the same transaction. You have full control over whether points are earned on discounted orders or only on full-price orders — set this in the admin dashboard.

Reward Your Loyal Customers with Restaurant Loyalty Software

Easily Manage Your Restaurant Loyalty Program Rules

Boost Sales With Custom Rewards Programs

Let Customers Track Their Loyalty Points

Set Up Once. Customers
Earn and Return Automatically.