Online Review Management
for Restaurants

Automatically collect post-delivery reviews, monitor your ratings across all channels, respond to feedback, and use review analytics to continuously improve your customer experience.

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Automated review collection Instant negative review alerts
300+Businesses Worldwide
24+Countries Served
2M+Orders Processed Monthly
$1B+Revenue Processed

Trusted by 300+ brands worldwide

Chowman HungryJi Needy Baghdadi TalabNow PocketSaver Northern Eats Bunana Rapid Dinger

Everything You Need to Manage and Improve Your Restaurant Ratings

Six review management tools built into the Deonde platform — automated, actionable, and always on.

Post-Delivery Review Prompts
Automatically trigger a review request after every delivered order — via push notification, SMS, or email. Capture feedback while the experience is still fresh.
Rating Dashboard
See your average rating across all orders and time periods — broken down by food quality, delivery speed, and overall experience. Track rating trends week over week.
Review Response Management
Respond to any customer review directly from the admin panel. Your responses are visible to the customer — demonstrating that you take their feedback seriously.
Review Analytics by Location
Filter reviews by branch, vendor, menu category, or driver — to pinpoint exactly where quality issues originate and take targeted action to fix them.
Negative Review Alerts
Set alert thresholds — for example, any review below 3 stars — and receive an instant notification so you can reach out to the customer and resolve the issue fast.
Rating Trend Tracking
Track how your average rating changes over time — and correlate rating shifts with menu changes, new drivers, or promotional periods to understand what drives quality up or down.
Act Before It Hurts

Know About a Bad Experience Before the Customer Tells Everyone Else

The average unhappy restaurant customer tells 9–15 people about their experience. With Deonde's instant negative review alerts, you can reach out to the customer and offer a resolution before they share it publicly — turning a bad experience into a loyalty moment.

  • Instant alert the moment a negative review is submitted — while it's still fresh
  • Reach out directly to the customer through the admin panel to offer a resolution
  • Track resolution rate and measure impact on customer retention
  • Filter reviews by driver to identify delivery quality issues vs food quality issues
  • Use review data to make menu improvements and driver coaching decisions
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Restaurant review management software — rating dashboard and review response tools

Review Management for Every Delivery Business

Food Delivery Platforms Restaurant Chains Grocery Delivery Cloud Kitchens Multi-Vendor Marketplaces Pharmacy Delivery Courier & Parcel Tiffin Services

Review Collection — Fully Automated

1
Order Delivered
The moment the driver marks an order as delivered, a review request is automatically triggered — no manual action required from your team.
2
Customer Rates Their Experience
The customer receives a push notification or SMS with a simple rating prompt. They rate food quality, delivery speed, and overall experience in under 30 seconds.
3
You See & Act on Feedback
The review appears in your admin dashboard instantly. Respond, flag for investigation, or trigger a re-engagement offer if the rating was low — all from one panel.
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Customer Stories

Real Stories from
Founders Who Scaled with Deonde

See what our customers say about transforming their delivery business

"Deonde's team was fantastic in creating our own ordering app. It's made a real difference in how we operate, and our customers are finding it so convenient. Highly recommend their service!"
Debaditya Chaudhury
Founder, Chowman
Read Chowman Case Study →
"Starting our own delivery app felt overwhelming before Deonde. But they made it incredibly simple. We launched in less than a week, and our sales have grown significantly since then."
Doni Riba
CEO, HungryJi
Read HungryJi Case Study →
"Deonde has completely transformed how we handle orders. The admin panel gives us full control, and our customers love the smooth ordering experience. Best investment we've made."
Tatenda Jakarasi
Founder, Munch Zimbabwe
Read Munch Zimbabwe Case Study →
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Why Deonde

Built for Business
Growth, Not Just Ordering

Everything you need to run a world-class delivery operation, included from day one

Easiest Usability

Intuitive dashboards your team can master in hours. No technical expertise required to get started.

Enterprise-Grade Security

Bank-level encryption, GDPR compliance, and 99.99% uptime SLA. Your data and your customers' data stays safe.

Better ROI

Zero commissions means every order goes directly to you. Most businesses recover their investment within the first month.

Constant Support

Dedicated onboarding team and 24/7 technical support. We're with you from setup to scale.

Periodic Updates

New features shipped every month. No extra cost, no downtime. Your platform evolves with market demands.

Access Anywhere

Manage your business from any device, anywhere. Full-featured web dashboard plus native mobile apps.

Review Management — Frequently Asked Questions

Deonde automatically sends a review request to the customer after their order is delivered — via push notification, SMS, or email. The customer rates the food, delivery, and overall experience directly in the app or web browser.
Yes. You can respond to all customer reviews from the admin panel. Responses are visible to the customer who left the review and help demonstrate that you take feedback seriously.
Yes. Review analytics can be filtered by location, vendor, date range, and rating score — so you can pinpoint which branches or menu items are affecting your overall rating.
Yes. You can set alerts for reviews below a star rating threshold — for example, 3 stars or below — so you can respond quickly and address issues before they escalate.
Yes. Deonde offers full access to all features including review management. No credit card required.
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