If you’re running a restaurant then it is important to have an online ordering system that helps with ordering food online from customers’ point of view managing the entire business from the restaurant owners’ point of view and most importantly hey helping the restaurant owners to have a complete insight of the business with the help of a single software.
So, today we are going to discuss the Top 10 Online Ordering Systems for small to multi restaurants, those restaurants that are looking to develop their presence in the digital market space, and those restaurants that are keen to grow with the advanced technology.
What is Online Ordering System?
If you’re running a restaurant then it is important to have an online ordering system that helps with ordering food online from customers’ point of view managing the entire business from the restaurant owners’ point of view and most importantly hey helping the restaurant owners to have a complete insight of the business with the help of a single software.
So, today we are going to discuss the top 10 online ordering systems for restaurants, those restaurants that are looking to develop their presence in the digital market space, and those restaurants that are keen to grow with the advanced technology.
Top 10 Online Ordering Systems For Restaurants
Online ordering systems have become a vital tool for restaurants, enabling them to reach a broader customer base and streamline their ordering process. With a plethora of options available, here are the top 10 online ordering systems for restaurants. These systems offer user-friendly interfaces, seamless integration with existing restaurant operations, customizable menus, secure payment processing, and robust order management features. Whether you’re a small local eatery or a large chain, these platforms provide the necessary tools to enhance customer convenience, increase order accuracy, and boost overall efficiency for a successful online ordering experience.
DeOnDe is one of the popular and growing online ordering systems for restaurants and multi-food outlets. It also has readymade hey online solutions for food, grocery, medicine, cake, flower, alcohol, and other business segments. The online ordering system only comes with an exclusive web admin panel that makes it easy for the restaurant owner to have an idea about the entire ongoing restaurant order process and billing. You can also check out the demo on YouTube about the different online ordering solutions.
What we like in the DeOnDe App:
The DeOnDe user-friendly interface is visually appealing and easy to navigate, a seamless ordering process for customers with intuitive menu browsing and customization options, real-time order tracking, Chat and Notifications Solution, and a user-friendly dashboard for restaurant owners to manage orders and track performance. The app also supports multiple languages, making it accessible to a diverse customer base.
Pricing:
DeOnDe provides flexible pricing options to accommodate various types and sizes of restaurants. The pricing structure may include monthly subscription fees based on the number of orders or transactions, as well as additional costs for add-on features or customization.
Integrations:
DeOnDe supports integration with third-party delivery services, enabling restaurants to expand their delivery options. Additionally, DeOnDe provides API integrations that allow restaurants to connect their online ordering system with other systems they use, such as POS systems or inventory management software. These integrations enhance the app’s functionality, streamline operations, and improve efficiency.
Features:
The DeOnDe features include menu management with customizable options and modifiers, order management tools for tracking and managing incoming orders, real-time order status updates for customers, delivery management with route optimization, loyalty programs, and discount management, customer reviews and ratings, reporting and analytics, and multilingual support. These features enable restaurants to enhance customer satisfaction, streamline operations, and make data-driven decisions to optimize their business.
View Demo:
Gloria Food is one of the most popular as well as renowned online ordering systems for restaurants and it has been in the market for an exceptionally long time. Considering the benefits of using Gloriafood, we can see that it is one of the most reasonable online ordering systems because it does not charge any huge commissions or fees. It is just that restaurant owners need to utilize the platform by logging in or using Facebook.
What we like in the GloriaFood App:
The GloriaFood app offers order customization options, real-time order notifications, and the ability to track orders. The app also provides restaurants with features such as order management tools, customer management, reporting and analytics, and the option for self-delivery or integration with third-party delivery services.
Pricing:
GloriaFood offers a free plan, making it an attractive option for small and independent restaurants with limited budgets. The free plan includes essential features such as online ordering, menu management, and order notifications. Additionally, GloriaFood offers premium plans with additional features and customization options, which may have a monthly subscription fee based on the number of orders or additional services required.
Integrations:
While GloriaFood is primarily focused on providing an end-to-end online ordering solution, it offers limited integration options. It does provide integration with popular payment gateways, allowing restaurants to securely accept online payments.
Features:
GloriaFood features include online menu management, order placement, and management, order notifications, order history for customers, the ability to set delivery or pickup options, customer reviews and ratings, and basic reporting and analytics. The app also includes a mobile-friendly website builder, enabling restaurants to create their own branded online ordering websites.
ChowNow makes it amazingly simple for restaurant owners to utilize their online ordering system either in the form of an existing website or via mobile app or social media extensions such as Facebook. Though it doesn’t provide anything extraordinary it remains one of the renowned online ordering systems for restaurants and multi-chain food outlets.
What we like in the ChowNow App:
The ChowNow app allows customers to browse menus, customize orders, and select delivery or pickup options. It offers real-time order tracking and notifications, ensuring transparency and convenience. For restaurant owners, the app provides a comprehensive dashboard with order management tools, customer management, reporting and analytics, and the ability to create customized marketing campaigns.
Pricing:
ChowNow offers various pricing plans tailored to different restaurant sizes and needs. The pricing structure may include a setup fee, a monthly subscription fee, and a per-order transaction fee. The specific pricing details can vary based on factors such as the number of locations and the desired level of customization.
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Integrations:
ChowNow can integrate with popular payment gateways, ensuring secure online transactions. Additionally, ChowNow can integrate with POS systems, enabling seamless order management and synchronization of data. It may also offer integrations with third-party delivery services, loyalty programs, CRM systems, and other relevant platforms.
Features:
The ChowNow app provides features for managing customer reviews and ratings, enabling restaurants to engage with their customers effectively. These features empower restaurants to enhance their online presence, improve operational efficiency, and drive customer satisfaction.
Well if you’re wondering to have an online ordering system for restaurants that manages both online ordering delivery as well as dine-in then this is one of the best online ordering software to invest in. Square POS is therefore the first choice of many restaurant brands.
What we like in the Square POS App:
The Square POS app allows for efficient order management, including order placement, modification, and tracking. It offers customizable menu options, item modifiers, and the ability to handle various payment methods, including contactless payments. Additionally, the app provides robust reporting and analytics tools, inventory management capabilities, and customer relationship management features. These features contribute to a positive user experience and enhance operational efficiency.
Pricing:
Square offers transparent and flexible pricing options for its POS app. They have a variety of pricing plans suitable for different types of businesses, including restaurants. The pricing structure may involve a monthly subscription fee, transaction fees, and additional costs for add-on features or hardware. Square’s pricing is often competitive and offers value for money, especially for small to medium-sized restaurants.
Integrations:
Square POS supports API integrations, allowing businesses to connect their Square POS system with other custom-built or specialized software. These integrations enhance the functionality of the app and provide businesses with a comprehensive solution to manage various aspects of their operations.
ALSO READ: Multi-Restaurant Ordering System- Factors to Consider Before Selecting
Features:
The Square features include order management, table management, inventory tracking, real-time analytics, sales reporting, employee management and scheduling, customer relationship management, loyalty program management, and customizable receipts. The app also supports offline mode, ensuring businesses can continue to process transactions even without an internet connection. Additionally, Square offers additional hardware options such as contactless card readers and kitchen printers, which can further enhance the functionality of the POS system.
Toast is a popular online ordering system designed specifically for restaurants. It offers a comprehensive suite of features, including an intuitive interface for customers to browse menus, customize orders, and select pickup or delivery options. Toast integrates seamlessly with the restaurant’s POS system, streamlining operations and ensuring accurate order management.
What we like in the Toast App:
The Toast app includes a user-friendly interface that is easy to navigate, an intuitive order placement process for customers, efficient order management tools for restaurant staff, real-time order tracking for customers, customizable menu options, seamless integration with POS systems, robust reporting and analytics capabilities, and responsive customer support.
Pricing:
Toast offers various pricing plans tailored to the specific needs and sizes of different types of restaurants. The pricing structure may include monthly subscription fees based on the number of terminals or locations, as well as additional costs for add-on features or integrations.
Integrations:
Toast seamlessly integrates with CRM systems, inventory management tools, and more. These integrations enhance the functionality of the Toast app and allow restaurants to streamline operations by connecting various aspects of their business ecosystem.
Features:
Toast offers tableside ordering and payment, kitchen display systems (KDS) for efficient order management, inventory tracking, menu management with customization options, CRM and loyalty program management, reporting and analytics, employee management and scheduling, gift card management, and robust data security measures.
MenuDrive makes menu drive one of the best online ordering systems for its customization. The restaurant owner can customize the online ordering system according to their restaurant’s nature and specialty. Adding product photos, adding a customized menu, and having a complete POS is a dream come true with MenuDrivehey.
What we like in the MenuDrive App:
The MenuDrive allows for easy menu browsing, customization options, and the ability to specify delivery or pickup preferences. It also offers real-time order tracking and notifications for customers, ensuring transparency and convenience. For restaurant owners, the app provides a comprehensive dashboard with order management tools, inventory management, customer data analytics, and the ability to create customized marketing campaigns.
Pricing:
MenuDrive offers flexible pricing plans to accommodate various restaurant sizes and needs. The pricing structure may include monthly subscription fees based on the number of orders or transactions, as well as additional costs for add-on features or customization.
Integrations:
MenuDrive integrates with POS systems, enabling seamless order management and synchronization of data. MenuDrive may also provide integration options with third-party delivery services, loyalty programs, and CRM systems.
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Features:
The MenuDrive menu management with customization options, order placement and tracking, real-time inventory management, customer relationship management, customer loyalty programs, marketing tools for promotions and discounts, comprehensive reporting and analytics, and multi-location support. MenuDrive also provides features for managing online reviews and ratings, allowing restaurants to engage with their customers effectively.
It is a robust and feature-rich platform designed to streamline the online ordering process for restaurants. Here’s an overview of what you need to know about Lightspeed, including what we like about the app, its pricing, integrations, and notable features.
What We Like in the Lightspeed App:
- Intuitive User Interface: Lightspeed offers a user-friendly interface that makes it easy for restaurant owners and staff to navigate and manage orders efficiently.
- Customizable Branding: The app allows restaurants to customize their online ordering platform to align with their branding, providing a seamless and consistent user experience.
- Customer Loyalty: The app offers built-in customer loyalty features, allowing restaurants to reward and retain loyal customers by implementing loyalty programs and promotions.
Pricing:
Lightspeed offers flexible pricing plans based on the size and specific needs of the restaurant. The pricing structure typically includes a monthly subscription fee, with additional costs for add-on features and integrations. It’s best to contact Lightspeed directly or visit their website for detailed pricing information tailored to your restaurant’s requirements.
Integrations:
Lightspeed integrates with various third-party platforms and services to enhance its functionality. Some notable integrations include popular payment gateways, customer relationship management (CRM) systems, accounting software, and delivery service providers. Lightspeed’s integrations allow restaurants to seamlessly connect their online ordering system with other essential tools they use to run their business effectively.
Features:
- Order Notifications: Lightspeed provides real-time order notifications, ensuring that both restaurant staff and customers are promptly updated on the progress of orders. This feature facilitates efficient order management and improves communication between restaurants and customers.
- Reporting and Analytics: The app offers comprehensive reporting and analytics tools, providing insights into key metrics such as order volume, revenue, popular items, and customer behavior. These analytics help restaurant owners make data-driven decisions and optimize their operations for better results.
With a single-time, setup fee, imenu360 is one of the most reliable options to manage your online ordering food brand website. The system interacts with your existing website and makes it easy for you to manage POS as well via a single software setup.
What we like in the iMenu360 App:
The iMenu360 app allows for easy menu browsing, order customization, and selection of delivery or pickup options. It offers real-time order tracking and notifications, ensuring transparency and convenience. The app may also provide features like online reservations, waitlist management, and table management for enhanced restaurant operations. These features contribute to a positive user experience and improved efficiency.
Pricing:
iMenu360 offers flexible pricing options to accommodate different restaurant sizes and needs. The pricing structure may include a setup fee, a monthly subscription fee, and transaction fees. The specific pricing details can vary based on factors such as the number of locations, order volume, and desired level of customization.
Integrations:
iMenu360 supports integration with popular payment processors, ensuring secure and seamless online transactions. Additionally, it may offer integration options with POS systems, enabling smooth order management and synchronization of data. iMenu360 may also integrate with third-party delivery services, loyalty programs, and CRM systems. These integrations enhance efficiency, streamline operations, and provide a more comprehensive solution for restaurant management.
Features:
The iMenu360 app offers a range of features designed to facilitate online ordering and streamline restaurant operations. These features may include menu management with customization options, order placement and tracking, real-time inventory management, customer relationship management, loyalty programs and promotions, comprehensive reporting and analytics, and multi-location support. The app may also offer features for managing customer reviews and ratings, enabling restaurants to engage with their customers effectively.
Restolabs is an online ordering system that caters to the unique needs of restaurants. It provides a user-friendly platform for customers to explore menus, personalize their orders, and choose delivery or pickup options. Restolabs offers various customization options, allowing restaurants to create visually appealing digital menus that reflect their brand. The system integrates with popular payment gateways, ensuring secure transactions. With Restolabs, restaurants can optimize their operations, access valuable analytics, and provide a convenient ordering experience to customers.
What we like in the Restolabs App:
The Restolabs app provides a seamless and intuitive ordering experience for both customers and restaurant staff. The app allows customers to easily browse menus, customize their orders, and select delivery or pickup options. It also offers real-time order tracking and notifications, ensuring transparency and convenience. For restaurant owners, the app provides a comprehensive dashboard with order management tools, inventory management, reporting and analytics, and the ability to create personalized marketing campaigns. These features contribute to a positive user experience and efficient restaurant operations.
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Pricing:
Restolabs offers flexible pricing plans tailored to different restaurant sizes and needs. The pricing structure may include a setup fee, a monthly subscription fee, and transaction fees. The specific pricing details can vary based on factors such as the number of locations, order volume, and desired level of customization.
Integrations:
Restolabs app provides integrations with POS systems, enabling smooth order management and synchronization of data. Restolabs also supports integration with third-party delivery services, loyalty programs, and CRM systems. These integrations improve efficiency, streamline operations, and provide a more comprehensive solution for restaurant management.
Features:
The Restolabs app offers customer relationship management, loyalty programs and promotions, comprehensive reporting and analytics, and multi-location support. The app may also offer features for managing customer reviews and ratings, enabling restaurants to engage with their customers effectively. Restolabs’ features empower restaurants to improve their online presence, streamline their operations, and provide exceptional customer experiences.
Menufy is an online ordering platform designed to simplify the ordering process for restaurants. It offers a seamless interface for customers to browse menus, customize orders, and select their preferred delivery or pickup options. Menufy provides restaurants with a range of features, including online payment integration, order management tools, and customer insights. Restaurants can leverage Menufy to expand their reach, offer online promotions, and provide a convenient and efficient ordering experience for their customers.
What we like in the Menufy App:
The app allows customers to browse menus, customize their orders, and select delivery or pickup options with ease. It offers real-time order tracking and notifications, ensuring transparency and convenience. For restaurant owners, the app provides a comprehensive dashboard with order management tools, inventory management, reporting and analytics, and the ability to create customized promotions. These features contribute to a positive user experience and efficient restaurant operations.
Pricing:
Menufy offers flexible pricing plans to accommodate different restaurant sizes and needs. The pricing structure may include a setup fee, a monthly subscription fee, and transaction fees. The specific pricing details can vary based on factors such as the number of locations, order volume, and desired level of customization.
Integrations:
Menufy app offers integrations with POS systems, enabling smooth order management and synchronization of data. Menufy also supports integration with third-party delivery services, loyalty programs, and CRM systems. These integrations improve efficiency, streamline operations, and provide a more comprehensive solution for restaurant management.
Features:
The Menufy app offers real-time inventory management, customer relationship management, loyalty programs and promotions, comprehensive reporting and analytics, and multi-location support. The app may also offer features for managing customer reviews and ratings, enabling restaurants to engage with their customers effectively. Menufy’s features empower restaurants to improve their online presence, optimize their operations, and provide a seamless ordering experience for customers.
Benefits of Online Ordering System for Restaurants
Online ordering systems offer numerous benefits for restaurants. Here are some of the key advantages:
- Increased Efficiency: Online ordering systems streamline the entire ordering process, eliminating the need for phone calls or manual order taking. This saves time for both restaurant staff and customers, reducing wait times and improving overall efficiency.
- Expanded Customer Base: By offering online ordering, restaurants can reach a wider audience beyond their physical location. Customers can easily discover and order from the restaurant’s menu, even if they are located far away or unable to visit in person. This expands the restaurant’s customer base and revenue potential.
- Enhanced Customer Experience: Online ordering systems provide a convenient and user-friendly platform for customers to browse the menu, customize their orders, and specify delivery or pickup preferences. It allows customers to place orders at their own pace, review their choices, and make special requests, resulting in a personalized and satisfying experience.
- Increased Order Accuracy: Miscommunication or errors in taking orders over the phone can lead to customer dissatisfaction. With online ordering, customers input their orders directly, reducing the chances of mistakes. This helps ensure accurate order fulfillment and improves customer satisfaction.
- Upselling and Cross-Selling Opportunities: Online ordering systems can be integrated with features that suggest additional items or upgrades to customers, based on their selections or previous orders. This presents upselling and cross-selling opportunities, increasing the average order value and boosting revenue for the restaurant.
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- Efficient Order Management: Online ordering systems provide restaurants with a centralized platform to manage incoming orders. The system can automatically route orders to the appropriate preparation stations or departments, reducing confusion and streamlining operations. This results in improved order accuracy and faster order fulfillment.
- Data Insights and Analytics: Online ordering systems collect valuable data on customer preferences, order patterns, and sales trends. Restaurants can analyze this data to gain insights into customer behavior, identify popular items, and make data-driven decisions to optimize their menu, pricing, and marketing strategies.
- Integration with Payment Gateways: Online ordering systems can be integrated with various payment gateways, allowing customers to pay securely and conveniently online. This reduces the need for cash handling, enhances transaction security, and expedites the payment process.
Frequently Asked Questions ( FAQ )
How Can Customers Access the Online Ordering System?
Customers can access the online ordering system through the restaurant’s website or mobile application. The restaurant typically provides a prominently displayed “Order Online” or “Online Ordering” button or link that directs customers to the online ordering platform.
Can Customers Customize Their Orders or Make Special Requests Through the Online Ordering System?
Yes, online ordering systems usually offer customization options. Customers can select various menu options, specify toppings, choose portion sizes, and make special requests or dietary preferences through designated fields or checkboxes. This allows customers to personalize their orders based on their preferences.
What are the Available Payment Methods for Online Orders?
Online ordering systems typically offer multiple payment options, including credit/debit cards, digital wallets (such as Apple Pay or Google Pay), and sometimes cash on delivery.
How do Customers Know When Their Order Will be Ready for Pickup or When It Will be Delivered?
Online ordering systems provide order status updates to customers. After placing an order, customers receive confirmation emails or SMS notifications with details about the estimated preparation time and expected delivery or pickup time. Some systems also offer real-time order tracking, allowing customers to monitor the progress of their orders.
Can Customers View Previous Orders or Save Their Favorite Items for Future Orders?
Many online ordering systems offer features that allow customers to view their order history and reorder previous items with ease. Customers can also save their favorite items or create personalized “favorites” lists, simplifying the process of placing recurring orders.
Conclusion
The best part of investing in an Online Ordering System for Small-Multi Restaurants is that you do not have to invest much in human resources and you don’t do not have to take care of each little thing for running your restaurant or multiple restaurant business. We have listed the top 10 online ordering systems according to our research and analysis, we recommend you choose according to your restaurant type and requirement.
